Effective Date: November 2, 2026
Welcome to the official e-commerce platform of Setup Luxembourg S.à r.l. By accessing, browsing, placing orders, or using any features on our website www.setupluxembourg.com, you acknowledge that you have read, understood, and agreed to be bound by all the terms and conditions laid out in this Terms of Service agreement. This document forms a legally binding contract between you (the user, visitor, or customer) and Setup Luxembourg S.à r.l., governing all your interactions with our curated travel gear store. We operate this platform to deliver high-quality, space-saving travel essentials designed for every modern explorer, and all our operations are fully compliant with applicable Luxembourg and European Union commercial regulations.
Our verified official contact details for all inquiries related to this agreement are as follows:
- Registered Company Name: Setup Luxembourg S.à r.l.
- Registered Physical Address: 22 Rue E. Flammang, L-5618 Mondorf-les-Bains, Luxembourg
- Dedicated Service Email: [email protected]
- Customer Service Phone Line: +352 23 61 14 20
1. Platform Eligibility and User Account Rules
This website is open to all users who are at least 16 years of age, or minors who are accessing the platform under the supervision and explicit consent of a parent or legal guardian. If you create a user account on the “My Account” section of our website, you are fully responsible for maintaining the confidentiality of your account login credentials, and you take full legal responsibility for all activities that occur under your account. You agree to provide accurate, complete, and up-to-date personal information when you register your account, and you will promptly update your profile details if any of your information changes.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion if we identify any behavior that violates this Terms of Service, infringes on the legal rights of other users, or breaches applicable laws. We are the curated store founded by a group of passionate frequent travelers, and we expect all users of our platform to interact with our team and other community members with respect, and avoid any malicious, fraudulent, or abusive behavior on our website.
2. Product Information and Pricing Specifications
All products displayed on www.setupluxembourg.com, including our full 240+ total product range of toiletry bags, passport covers, luggage tags, collapsible water bottles, and other travel essentials, are designed, tested, and verified to withstand frequent long journeys to meet the practical needs of on-the-go lifestyles. We make every reasonable effort to display the colors, features, and specifications of each product as accurately as possible on our website, but we cannot guarantee that your device screen will present 100% identical color and detail rendering, as different display configurations may cause minor visual differences.
All product prices listed on our website are denominated in Euros (EUR), and all displayed prices include the applicable Luxembourg value-added tax, unless otherwise explicitly noted. We reserve the right to adjust product prices at any time without prior notice, but the price that is confirmed at the moment you successfully complete your order checkout will be locked and will not be changed for that specific order. In extremely rare circumstances, a product may be listed with an incorrect price due to technical system errors. If this situation occurs, we reserve the right to contact you to confirm the correct product price before processing your order, or cancel your order fully and issue a full refund if the correct price does not match your expectation.
3. Order Placement, Payment and Transaction Terms
When you place an order on our website, you are submitting a formal purchase request to us. After you complete the checkout process and your payment is confirmed successfully, a binding purchase agreement is formed between you and Setup Luxembourg S.à r.l. All payment processing on our website is handled through certified, secure third-party payment gateways, we do not store full sensitive payment information such as complete credit card numbers on our own servers, to fully protect your financial information security.
You agree that you will provide valid, accurate billing and payment information when you place an order, and that you are the legitimate authorized user of the selected payment method. We reserve the right to conduct necessary verification checks for high-value or unusual orders to prevent fraudulent transaction activities, and we may contact you to confirm your order details before we dispatch the package. If we cannot complete the necessary verification within 5 working days after you place the order, we have the right to cancel your order and issue a full refund of all amounts you have paid.
We are proud to serve our 105k+ happy clients across regions, and we will send you an immediate order confirmation email as soon as your payment is processed successfully, to confirm all details of your purchase including product types, quantity, total price, and selected delivery address.
4. Shipping, Delivery and Risk Transfer
All shipping and delivery arrangements for your orders are governed by our independent published Shipping Policy, which is linked in the footer of our website. As stated in our public FAQ section, most standard orders will be delivered to your designated address within 7 to 12 working days after the order is marked as processed. The risk of loss, damage, or theft of the ordered products will be transferred to you the moment the logistics courier signs off and successfully delivers the package to your specified delivery address.
You are obligated to cooperate to receive the package at the delivery address you provided, and collect the parcel in time after the logistics courier makes the delivery attempt. If the package is returned to our warehouse due to your missed multiple delivery attempts, incorrect delivery address information you provided, or you refuse to accept the package without valid reasons, you will be responsible for covering all additional return shipping fees, and we may deduct those costs from any corresponding refund process if applicable.
All our product designs fully comply with standard airport security rules, but you are still responsible for ensuring that the travel essentials you order can be legally imported and used in your destination country. Any applicable import duties, customs declaration fees, or local taxes for non-Luxembourg destinations will be borne solely by you in accordance with local regulatory requirements.
5. Return, Refund and Exchange Rules
All return and refund related activities are strictly governed by our independent published Refund and Returns Policy, which you can access via the footer navigation of www.setupluxembourg.com. We explicitly do not support any “refund only” requests that do not come with the return of the corresponding physical product, except for the very limited exceptional scenarios clearly defined in our Refund and Returns Policy.
Unopened, unused products in their original packaging can be returned within 30 calendar days counting from the day you sign for the delivery, to apply for a full refund. Customized made-to-order products and marked final sale clearance items are not eligible for return or refund. After we receive and inspect your returned item and confirm it meets all return eligibility requirements, we will process your refund to your original payment account within 7 working days.
We do not offer direct product exchange services on our website. If you need a different size, color, or variant of a product, you can return the qualifying item you already received for a full refund, and place a new separate order for the product variant you want.
6. Intellectual Property Rights
All content published on our website, including but not limited to text descriptions, product photos, graphic designs, brand logos, interface layout, original copywriting, website code, and customer review content authorized to be displayed on our platform, are the exclusive intellectual property of Setup Luxembourg S.à r.l., or we have obtained the full legal authorization from the corresponding rights holders to use these contents.
You may not copy, reproduce, modify, redistribute, publicly display, or use any of our intellectual property content for any commercial or non-commercial purposes without our prior explicit written consent. You may not use our brand name, registered trademarks, or any confusingly similar identifiers in any way that may mislead the public, without obtaining our formal written permission. If you choose to submit product reviews, travel experience stories, or other user-generated content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, display, and distribute that content on our platform and our official social media channels, unless you explicitly notify us to remove your specific content.
7. Prohibited User Activities
When you use our website and services, you explicitly agree that you will not engage in any of the following prohibited behaviors:
- Any behavior that violates applicable local, national, or international laws, regulations, or court orders.
- Unauthorized access to other users’ accounts, or attempt to hack, crack, or intrude into our website server system, steal other users’ personal information, or disrupt the normal operation of our platform.
- Submit false, fraudulent, or malicious order requests, with the intention of making false refund claims, or abusing our return and refund policies to cause losses to our operation.
- Use any automated programs, bots, scrapers, or crawlers to access, collect, or extract data from our website in large volumes, without our prior written approval.
- Upload, disseminate, or publish any malicious software, virus, harmful code, or offensive, defamatory, obscene, and illegal content through our platform.
- Impersonate any other person, entity, or misrepresent your identity or affiliation with any individual or organization when submitting information to our website.
We reserve the right to take all necessary legal measures to pursue full compensation and legal responsibility against any user who engages in the above prohibited activities and causes losses to our company, our platform, or other users.
8. Limitation of Liability
Setup Luxembourg S.à r.l. will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, our products, or our services, including but not limited to lost profits, lost travel expenses, business interruption losses, even if we have been advised of the possibility of such damages in advance. Our total aggregate maximum liability for any claims related to your order or use of our platform will never exceed the total actual amount you paid to us for the specific order that gives rise to the claim.
We do not guarantee that our website will be 100% uninterrupted, error-free, or completely free of cyber security threats at all times. There may be temporary service interruptions caused by server maintenance, system upgrades, network failures, force majeure events, or circumstances beyond our reasonable control, and we will not be held liable for any losses caused by such temporary service interruptions, as long as we make reasonable efforts to restore service as quickly as possible.
9. Modification of Terms of Service
We reserve the right to update and revise this Terms of Service at any time at our sole discretion. When we make substantial revisions to the terms in this agreement, we will prominently post the updated version on the dedicated Terms of Service page of our website, and update the “Effective Date” marked at the top of this document. For revisions that may materially affect your legitimate rights and interests, we will also notify you via your registered account email before the new revised terms officially take effect.
By continuing to access our website, browse products, or place new orders after the effective date of the revised Terms of Service, you are deemed to have fully agreed to all the new updated terms. If you do not agree to the revised terms, you can stop using our website and services immediately.
10. Governing Law and Dispute Resolution
This Terms of Service agreement is governed by and interpreted in accordance with the laws of the Grand Duchy of Luxembourg. Any dispute, controversy, or claim arising out of or related to this agreement, your use of our website, or your purchased products from our platform, will first be resolved through friendly consultation between you and our team. If the dispute cannot be resolved amicably through negotiation within 30 calendar days, both parties agree that the exclusive jurisdiction for all related proceedings will be vested in the competent courts located in Luxembourg.
11. General Provisions
If any clause in this Terms of Service is found by a competent court to be invalid, illegal, or unenforceable, the remaining clauses of this agreement will remain in full force and effect, and will not be affected by the invalidation of that single clause. No failure on our part to exercise or enforce any right or provision of this Terms of Service will constitute a waiver of that right or provision, unless we explicitly state the waiver in written form.
This Terms of Service, together with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the entire full agreement between you and Setup Luxembourg S.à r.l., and it supersedes all previous oral or written agreements, communications, and understandings related to the subject matter of this service.
If you have any questions, comments, or inquiries about any content of this Terms of Service, you can contact our team anytime via email at [email protected], or reach our customer service phone line at +352 23 61 14 20 during our working hours from 9:00 to 18:00 CET, Monday to Friday. We are always happy to assist you, as we work together to deliver the best possible smooth, stress-free experience for every modern explorer who loves travel as much as our founding team.