Effective Date: November 2, 2026
This Shipping Policy is formally issued by Setup Luxembourg S.à r.l. to govern all delivery arrangements for orders placed on our curated travel gear e-commerce website www.setupluxembourg.com. As a store founded by a group of passionate frequent travelers, we design and ship practical, space-saving travel essentials to every modern explorer across regions, and we are fully committed to making your entire order delivery process clear, predictable and hassle-free, aligned with the smooth, stress-free travel experience we hope to bring to all our 105k+ happy clients.
Our official, verified contact information for all shipping-related inquiries is listed below for your reference:
- Company Name: Setup Luxembourg S.à r.l.
- Registered Physical Address: 22 Rue E. Flammang, L-5618 Mondorf-les-Bains, Luxembourg
- Dedicated Shipping Support Email: [email protected]
- Customer Service Phone: +352 23 61 14 20
1. General Shipping Scope and Standard Delivery Timeline
We currently ship travel gear products from our full 240+ total product catalog, including eco-friendly toiletry bags, RFID-blocking passport holders, heavy duty luggage tags, collapsible water bottles and all other travel essentials, to all destinations within the European Economic Area (EEA), with additional delivery support for selected non-EEA regions upon special request.
As clearly stated in our public FAQ section, most orders will reach your designated delivery address within 7 to 12 working days after your payment is fully confirmed and the order status is marked as “processed”. This timeline accounts for product preparation at our local Luxembourg warehouse, cross-border customs clearance checks (for non-Luxembourg EEA destinations), and final last-mile delivery arranged by our certified local logistics partners. Please note that working days exclude public holidays in Luxembourg, weekends, and local public holidays in your destination country, which may extend the delivery timeline slightly in rare peak seasons.
All our travel gear is fully tested to withstand frequent long journeys, and we take extra care during our in-warehouse packaging process to ensure every toiletry bag, passport cover, collapsible cup and other small travel piece is protected with shock-absorbent wrapping materials before it leaves our facility, to avoid any possible damage during long-distance transit.
2. Shipping Fee Structure
We maintain a simple, transparent pricing rule for shipping fees with no hidden charges:
- For all orders with a total checkout value of 40 EUR or more, we provide free standard shipping service to all destinations within the EEA region. You do not need to pay any extra delivery fees at checkout.
- For orders with a total value below 40 EUR, a flat shipping fee of 4.90 EUR will be added to your order total at checkout. This flat rate covers all standard delivery related costs, no additional surcharges will apply for regular EEA destinations.
- For customers located outside the EEA region who place special shipping requests, our support team will send you a customized shipping fee quotation via email within 2 working days after you submit your order, before we proceed with order processing. You can choose to accept the quotation and proceed with the order, or cancel the request with a full refund of your paid amount if the shipping arrangement does not fit your expectations.
All shipping fees do not cover possible import duties or value-added taxes that may be charged by your local customs authority for non-Luxembourg destinations. All applicable customs related fees are to be borne by the customer, as per local regulatory requirements in your country of residence.
3. Order Processing and Tracking
After you successfully place an order and complete payment on our website, we will send you a confirmation email immediately to confirm your order details. Our warehouse team will start processing your order within 24 working hours, and you will receive a second notification email as soon as your package is dispatched from our Luxembourg warehouse.
Once the package leaves our facility, we will send you a unique, trackable shipping number and a direct link that leads to real-time logistics status updates. You can use this tracking number to check the real-time location of your package at any time, through both the logistics provider’s official tracking page, and the order details tab under your My Account page on our website. If you cannot find the shipping confirmation email in your inbox 3 working days after completing payment, please check your spam folder first, or contact our support team at [email protected] to get your tracking information resent to you promptly.
4. Delivery Related Special Notes
- All our product designs fully comply with standard airport security rules, so there are no restricted product entries in our catalog that would cause customs clearance delays for regular consumer orders. If your package is selected for random additional customs inspection, which is very rare, we will work with our logistics partners to provide all necessary supporting documents to speed up the clearance process as much as possible.
- When the logistics courier arrives at your delivery address, please make sure you or an authorized recipient is present to sign for the package. If the delivery attempt fails for the first time, the courier will usually leave a notice and arrange a second free delivery attempt within 3 working days. If you miss all scheduled delivery attempts and the package is returned to our warehouse due to failed delivery, we will contact you to arrange a second delivery, but you will need to cover the additional return and re-shipping costs.
- If your tracking information shows that your package has been marked as delivered, but you have not received the parcel, please contact us within 7 calendar days after the marked delivery date. We will work with our logistics provider to launch a full investigation, and once the loss of the package is confirmed, we will arrange a free re-shipment of your entire order for you.
5. Expedited Shipping Service
We also offer optional expedited shipping service for customers who need their travel essentials urgently before an upcoming trip. If you select expedited shipping at checkout, your order will be prioritized for processing and dispatch, and will be delivered to your address within 2 to 4 working days. The expedited shipping fee is a flat 12.90 EUR for all EEA destinations, and it is not covered by our free shipping threshold for regular orders.
If you have any other questions about our shipping arrangements, delivery timeline, tracking inquiries, or international delivery requests, you can reach our support team during our working hours (9:00 to 18:00 CET, Monday to Friday) via phone at +352 23 61 14 20, or send us an email anytime at [email protected]. We will respond to all your shipping related inquiries within 2 working days, to help you get your carefully curated travel gear in perfect time for your next great adventure.