Setup Luxembourg

GET YOURS NOW

Refund and Returns Policy

‌Effective Date: November 2, 2026‌

This Refund and Returns Policy is officially formulated by Setup Luxembourg S.à r.l. (referred to as “we”, “us”, and “our” hereinafter) to govern the return and refund rules for all orders placed on our curated travel gear shopping website www.setupluxembourg.com. This policy applies to all customers who purchase our space-saving travel essentials including toiletry bags, passport covers, luggage tags, collapsible water bottles, and other travel accessories. We make it explicitly clear that we ‌do not support any pure “refund only” requests without product return‌ under almost all circumstances, to ensure fair, transparent and consistent shopping experience for all our 105k+ happy clients.

Our full registered contact details for all return and refund related inquiries are listed below for your reference:

  • Company Name: Setup Luxembourg S.à r.l.
  • Registered Address: 22 Rue E. Flammang, L-5618 Mondorf-les-Bains, Luxembourg
  • Official Contact Email: [email protected]
  • Contact Phone Number: +352 23 61 14 20‌

1. Core Principle: No “Refund Only” Requests Allowed

We strictly reject all requests that ask for full or partial monetary compensation without returning the physical product you received, under normal scenarios. All eligible refund cases must be paired with the complete return of the corresponding purchased product, unless there are extremely rare, verified exceptional circumstances that we will define explicitly in Section 5 of this policy.

This rule applies to all product lines in our 240+ total product catalog: no matter you purchase a compact TSA-compliant toiletry bag, a RFID-blocking passport holder, a durable luggage tag, or any collapsible travel water bottle, you cannot apply for a direct refund without sending the item back to our designated return address. We design this rule to prevent fraudulent claims, keep our product pricing stable and fair for every community member, and make sure we can continue to offer high-quality travel essentials that are fully tested to withstand frequent long journeys for all modern explorers.

2. Eligibility for Return and Subsequent Refund

To qualify for our return and full refund arrangement, your returned item must meet all the following requirements:

  1. The item must be unused, unopened, and kept in its original factory packaging. You cannot have used the travel gear for any trips, removed the attached brand tag, or caused any visible scratch, stain, or damage to the product.
  2. You must submit your return request within 30 calendar days counting from the day you sign for the delivered order. For any requests submitted after this 30-day window, we reserve the right to reject the application directly.
  3. You need to provide the original order number, valid proof of purchase, and clear photos that show the item is still in unopened, perfect condition when you submit the return application.
  4. Customized, personalized made-to-order items that are produced according to your exclusive requirements are not eligible for return, unless the items have confirmed manufacturing defects that affect normal use.

Please note that our standard shipping process takes 7 to 12 working days for most orders to arrive at your door, so we recommend you check the delivery tracking status promptly after you place the order, to make sure you have enough time to submit your return request if the product does not fit your travel needs as you expected.

3. Return Process and Refund Execution

When you need to return a qualifying item that meets all eligibility requirements, please follow the standardized process below:

  1. Send a return application to our customer service team via email at [email protected], with your order number, product name, and a short description of why you need to return the item. Our support team will reply to your application within 2 working days, and send you the detailed designated return address.
  2. Ship the unopened item back to the address we provide. You will be responsible for covering the return shipping cost, unless the product you received is verified to have manufacturing defects, or the item is damaged during the original delivery process. We suggest you use a trackable shipping service for the return, to avoid package loss during transit.
  3. Once we receive your returned package, our quality inspection team will check the item thoroughly to confirm it meets all return eligibility rules. After we complete the verification, we will process your full refund within 7 working days, and the fund will be returned to your original payment account.

The full refund can only be triggered after we confirm we have received and inspected the returned physical item. No refund request will be approved before our team completes the full return item verification process.

4. Special Cases that Do Not Qualify for Return or Full Refund

There are scenarios where even you submit a request, we cannot approve your return application or corresponding refund:

  1. Items that show clear signs of use, stains, scratches, or missing original packaging and brand tags will not be accepted for return, and no refund will be issued.
  2. Any request for a “refund only” without sending back the purchased product, no matter the reason, will be rejected directly, except for the only exceptional case we stated in Section 5.
  3. Orders that are marked as final sale, promotional clearance items with over 50% discount off original price are not eligible for return or refund.

5. Only Exceptional Scenario

The only case where a partial or full refund could be processed without requiring you to return the product is when the purchased item has confirmed, unrepairable manufacturing defect, and the return shipping cost of the small travel gear is far higher than the actual unit price of the product itself, which will create unreasonable extra cost for both you and us. This special scenario will be reviewed and verified on an individual case-by-case basis, and must be approved by our senior customer service manager, it does not apply to any normal order disputes.

6. Contact For Inquiries

If you have any questions about this Returns and Refund Policy, or need help with your return application, you can reach out to our support team anytime via phone +352 23 61 14 20‌, or send an email to [email protected]. Our working hours are 9:00 to 18:00 CET from Monday to Friday, we will reply to your inquiry as soon as possible.